Company Description
Nestled on the precipice of Sayan Ridge, The Ridge encompasses five exclusive premium villas and a sunset bar. This vantage offers unparalleled access to the famed panorama of the Ayung River and Sayan Ridge. Our commitment is to craft an experience where privacy, impeccable service, captivating design, and a singular ambiance converge seamlessly in one exquisite locale.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the villas operation. Butler will be able to provide personalized service to guests in a prompt, friendly and professional manner and maintain a positive image through all areas of guest contact.
Job Description
• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Review arrival list to welcome the guest.
• Greats guest upon arrival with warm welcome and personalize service.
• Offer attentive assistance and accompany guests during the check-in and check-out process, ensuring a seamless experience, and providing support with luggage handling.
• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Ensure that areas of Villa are cleaned & maintained to the highest standard.
• Provide breakfast for the guest.
• Gather, summarize, and provide information to the guest about the property and the surrounding area amenities, including special events and villas activities
• Recording guest history: F&B like/ dislike, preference in the room, etc.
• Inspects guest rooms on a daily basis.
• Handling guest complaint.
• Improve skills and continue training for personal or team development as well as better service to guests.
Qualifications
• Diploma or Bachelor Degree in Hospitality
• Minimum of 1 years relevant experience within 5* star hotels/luxury villa brands in the same role is advantageous.
• Butler knowledge is a must
• Knowledge of local regulations related to Hotel Operation is a must